Please read these Terms and Conditions carefully before using our services. By utilizing our website (https://www.thehouseofenvy.store) you acknowledge that you have read, understood, and agreed to the following terms:

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1. Stock Availability: While we strive to maintain accurate stock counts on our website, discrepancies may occur, leading to the unavailability of certain items. In such cases, we will fulfill available products and notify you about backordered items. You may choose to wait for restocking or request a refund for the unavailable item.

2. Returns: Returns are only accepted in the following circumstances: a. If The House of Envy sends you the incorrect item, notify our staff immediately at Info@thehouseofenvy.store, and provide photo evidence of the original packaging, packing slip, and received item. We will issue a return shipping label at our expense and either send the correct product or provide a full refund for that item. b. Items may not be returned due to change of mind. All sales are final.

3. Delivery Terms: Estimated delivery times vary based on location and chosen courier service. Domestic shipments typically take 2 - 7 days, while international orders can range from 4 - 22 days. We dispatch orders within 2 business days, except on national holidays when shipment delays may occur.

4. Delivery Address: You can request a change of delivery address before an order is dispatched. Once dispatched, changes cannot be made.

5. Shipping to P.O. Boxes and Military Addresses: We ship to P.O. box addresses using postal services only. Couriers are not available for these locations. Military addresses can be shipped using USPS.

6. Items Out of Stock: If an item is out of stock, we will cancel and refund the out-of-stock item and dispatch the rest of the order.

7. Delivery Time Exceeded: If the delivery time exceeds the forecasted estimate, please contact us for investigation and resolution.

8. Tracking Notifications: Upon dispatch, customers will receive a tracking link to follow their shipment's progress based on updates from the shipping provider.

9. Parcels Damaged in Transit: If a parcel is damaged during transit, reject it if possible and contact our customer service. If delivered without you present, inform customer service for next steps.

10. Duties & Taxes: Sales tax is included in the displayed price of goods. For international shipments, import duties and taxes may apply upon arrival in the destination country. Customers are responsible for these costs. Refunds will not include initial shipping costs if a customer refuses to pay duties and taxes.

11. Cancellations: Cancellations are accepted before an order is dispatched. Once dispatched, refer to our refund policy.

12. Insurance: Parcels are insured for loss and damage up to the value stated by the courier.

13. Customer Service & Sales: For all inquiries, contact sales@thehouseofenvy.store.

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By using our website or engaging in retail transactions, you agree to abide by these Terms and Conditions. The House of Envy reserves the right to modify or update these terms, and any changes will be effective upon posting on our website.

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Privacy Policy

Effective Date: 01-01-2024

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1. Introduction

The House of Envy LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you provide us with your email address and other personal information.

 

2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, and any other information you provide when you subscribe to our newsletter or participate in our marketing activities.

• Usage Data: We may collect information on how the service is accessed and used, including your device's Internet Protocol (IP) address, browser type, and other diagnostic data.

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3. How We Use Your Information

We use the collected information for various purposes, including:

• To send you marketing communications, newsletters, and promotional offers.

• To improve our services and personalize your experience.

• To communicate with you, including responding to your inquiries.

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4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

• With service providers who assist us in our marketing efforts.

• To comply with legal obligations or to protect our rights.

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5. Security of Your Information

The security of your information is important to us. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

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6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction of any inaccuracies in your personal information.

• Opt-out of receiving marketing communications from us.

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7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

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8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The House of Envy LLC

11990 Grant ST STE 550

Northglenn, Co 80233

Info@thehouseofenvy.store